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4 EHR Frustrations and How to Avoid Them

Say Goodbye to EHR Frustrations & Hello to More Patients There are too many windows and tabs. It doesn’t fit my practice. It’s so slow. Any of these sound familiar? If you’ve been using an EHR system for a while now, chances are you’ve been frustrated a time or two. Whether it’s poor workflow or missing features, a bad EHR can slow you down and take time away from your patients. And aren’t they the whole reason you started practicing in the first place? Here’s the thing though – EHR doesn’t have to be frustrating. In fact, our clients find it can actually improve their practice in a number of ways. From increased patient load to smoother office workflow, a good EHR system puts your practice on track and gets you back to what matters, patient care. Schedule a Demo to Learn More Let’s take a look at the leading EHR frustrations we’ve encountered, plus tips for picking a system to help prevent them. The EHR is so slow – there’s poor workflow and inefficient data entry. Speed is often one of the most common complaints of EHR software. Not only can you encounter frustrations with internet connections and desktop… Read More

ICD-10 October 1st Updates

Now & Then - The Changes to ICD-10 About this time last year, the healthcare industry made a major shift in the way providers document patient care. Transitioning from the original ICD-9 code set to the new ICD-10 brought nearly 70,000 new codes into the mix. Providers were required to not only learn the new coding guidelines, but to implement them appropriately in order to meet the requirements of Centers for Medicare & Medicaid Services (CMS).Now, almost a year later, providers are faced with a new ICD-10 challenge, making the full transition complete. On October 1, 2016, over 5,500 new codes will be added to the ICD-10 code set. For eye care, there will be 1900 diagnosis codes (ICD-10-CM) added, with over 500 relating directly to managing eye care. These new additions reflect the full code set, adding in a backlog of codes that were not implemented due to the freeze in the initial transition from ICD-9. For providers in eye care, there are four major areas that will be impacted by this coding change: Diabetes Retinal Vein Occlusion Age-Related Macular Degeneration Primary Open-Angle Glaucoma For the areas listed above, providers will now have laterality and severity codes to use.… Read More

Free Exhibit Hall Pass for Vision Expo

Join FoxFire Systems Group at Vision Expo West for free! Take advantage of this free registration pass for this year's exhibit hall and check out what is new in eye care products and services. Click on the image to get your pass now! Stop by the FoxFire Systems Group booth to learn how our efficient, affordable EHR system is changing the way practices view EHR. We're saving clients time, money and giving them peace of mind with the leading customer service team. Speak to a FoxFire representative to learn how we can improve your practice and take the software for a spin. Get hands-on with FoxFire software and see just how easy it can be. Electronic Health Records Practice Management Billing Services Take ten minutes and see how FoxFire EHR can make your life simple. Don't settle for a solution that isn't cutting it. Read More

Convert to FoxFire EHR & Save Big

Quickly & Easily Convert to FoxFire EHR Save money on a conversion. Save money with a more efficient system. Save money with no upfront costs. If you've been considering making the switch to a new EHR system, now is the time to see what FoxFire has to offer. Whether your current EHR is outdated, inefficient or loaded with hidden fees, we're sure that making the switch to FoxFire will save you money. Save big with no upfront costs. Save big with an easy conversion. Save big with a more efficient system. Get a jumpstart today by seeing how FoxFire can help you convert from your current EHR. Learn how our team will transfer the data for a smooth, simple transition. Plus, with years of experience converting clients, our expert team can get you up and running with FoxFire faster than it will take most other EHR providers just to get you started. Maintain Your Current Records* Get a More Efficient EHR System Save Money with Reduced Costs Receive Expert Training & Support Not sold yet? Check out our efficiency features video, highlighting just a few of the ways our system cuts down on exam time. Watch the Video Now *The amount… Read More

Don't Wait to Switch EHR - Here's Why

Learn the negative impacts of using a poor EHR system If you’ve been teetering with the idea of switching your EHR provider, chances are you have a long list of reasons why your current EHR just isn’t cutting it. You may be slowly researching new providers, checking out a demo here and there. But what are you waiting for? If you’re ready to switch EHR, we’re here to tell you there is no better time than now. The negative consequences of continuing to use a system that doesn’t fit your practice only compounds with time. While the thought of switching systems may seem like a daunting task, there are several factors that you should consider that demonstrate why you can’t, and shouldn’t, wait to make the switch. Reduced Patient Load If you’re using a faulty, out-of-date, or inefficient system it’s almost guaranteed that your patient load is taking a hit. One of the last places you want to see an EHR impact your practice negatively is your patient load or ability to see a high number of patients per day. The longer you continue to use your current system, the fewer patients you are seeing over the course of a few… Read More

5 Reasons to Switch EHR

Don't Get Stuck With a Bad System Demo FoxFire Software to See the Difference Take a look at five of the most common reasons practices are looking to switch their EHR providers. If you're experiencing some of these same issues/concerns, chances are your EHR is not a good fit. Take a minute to read through and consider how these impact your daily operations. It may be time to look at what else is out there. 1. Cost & Hidden Fees The cost of an EHR system is one of the most common factors practices address when choosing a provider. It is also one of the most common reasons practices switch EHR. Whether you're getting hit with hidden fees or forced to pay upgrade costs, your practice literally can't afford to be bogged down by unplanned expenses. If you're seeing numbers pile up quickly, you need to consider a more cost effective system. 2. Inefficient Software If you find yourself taking longer to complete a patient exam because of your EHR, chances are your patient load is being negatively impacted. Efficiency in a practice is key in terms of staying on schedule and maximizing the number of patients you can see per day.… Read More

FoxFire Now Live with Kansas Health Information Network

Clients now actively using KHIN Interface FoxFire Systems Group is pleased to announce that the Kansas Health Information Network (KHIN) interface within FoxFire EHR is officially live. After wrapping up the phases of development and testing, FoxFire launched the KHIN interface, making it available for current clients. FoxFire is the first EHR provider in the eye care industry to do so. Providers in the state of Kansas can now utilize KHIN to exchange information across the state and better manage their patients’ care. At its core, KHIN is a secure exchange connection developed to collect health information for patients and share it with a network of health care providers from all disciplines. The interface within FoxFire EHR allows current providers in the state of Kansas to utilize this exchange to easily share their patient information. Not only does the technology meet requirements for Meaningful Use, but now providers can also take advantage of significant incentive payments from Blue Cross Blue Shield. When presented the opportunity to work with KHIN, FoxFire eagerly accepted, recognizing the significant benefits it would offer clients in Kansas. Staff welcomed the challenge to develop the interface and seamlessly integrated it within the current software. Striving to… Read More

Now Hiring - Product Specialist

Apply Today to Join the FoxFire Team This just in: We're looking for a motivated, skilled individual to join our customer support team and that could be you! For over forty years, FoxFire Systems Group has been a leader in providing innovative software solutions for clients across the United States. Specific to the eye care industry, FoxFire provides electronic health records, practice management software and full billing services. To complement our software, FoxFire employs a team of skilled staff, working to ensure our clients have the best user experience on the market. Product Specialist Description: The Product Specialist will work with the Customer Service department to educate and support current and new clients on the entirety of the FoxFire software suite. He/She will be required to develop a thorough working knowledge of the software in order to: train clients to utilize the software, manage technical needs relating to the software and support clients’ usage on a day-to-day basis. Click here to read the full job description This is a full-time position, located at the offices in Sioux Falls, SD. If you are interested in applying, please send a resume and cover letter to Read More

See More Patients Per Day - Learn How at Vision Expo East!

AND now you can get it for zero money down! Visit FoxFire at Booth #MS6611 at Vision Expo East to Learn More Improve Efficiency Speed up your examprocess with an easy-to-use, streamlined systembuilt specifically for eyecare. No duplicate entries,no complicated workflow;FoxFire makes it simple. Increase Revenue Don’t stress out over large upfront costs. Convert from your current EHR or get started with FoxFire today for zero money down. Plus, increase revenue by being able to see more patients! Simplify Workflow Take advantage of a fully integrated system tomanage your patientprocess from start to finish. FoxFire offers EHR, Practice Management & full BillingServices. Can't make it to the show? Check out our 5-Minute Demo Video Here!   Read More

How Many Patients Can You See Per Day?

Ten Questions to Get You Thinking... Before electronic health records (EHR) were implemented, providers each had their own method and process by which they used pen and paper to complete their exam documentation. Most had this process down flat, meaning they were able to maximize the number of patients they could see in any given day. A full schedule meant more revenue. Now enter electronic health records. For some doctors who chose a less than acceptable provider, EHR was viewed as a wrench thrown into a well-oiled machine. They faced a huge learning curve of how to utilize their new system while maintaining an acceptable timeframe. It only caused confusion and lost revenue. Even now as EHR has become mainstream in the healthcare industry, there are still providers who are choosing systems that do not fit their documentation needs. They see slow results, poor design and a lack of customer service that can keep their practice up and running to its full potential. If you’re looking to boost the number of patients that you can see per day, start by taking a look at your current practice operations and your EHR system and ask yourself the following questions: General Questions:… Read More

FoxFire EHR Coming to Heart of America

Premier Software Suite with No Upfront Costs The best EHR in Optometry just got better and we're bringing it to the Heart of America this weekend. Now you can get one of the most efficient, effective EHR systems on the market for zero money down. Yes, that's right, no upfront costs for FoxFire's premier software suite. Now is the time to explore FoxFire products and see just what we can do for your practice. From lower costs and increased revenue to less staff time wasted, FoxFire offers the tools your practice needs to improve and grow. If you're venturing out to the 55th Annual Contact Lens and Primary Care Congress in Kansas City this weekend, we invite you to stop by our booth #513 and see our system live. Our representatives will be on hand to demonstrate our fully integrated EHR and practice management system for those who are interested. We'll walk you through the patient flow and exam process, showing you efficiency features and tools that set our system above the rest. What have you got to lose? It never hurts to look! Plus, make sure to ask about our KHIN interface, the first optometric EHR system in the… Read More

How Fast is Your EHR?

Fast Loading, Fast Workflow, Fast Support - Is Your EHR Up to Speed? When it comes to EHR, doctors and staff are looking for a system that emanates efficiency. Sitting down with a patient, the last thing you want to do is wait for your EHR to load or spend 20 minutes navigating unnecessary screens. You need a quick, reliable software solution that keeps up with your exam procedure and allows you to see more patients than you thought possible. What makes an EHR system fast? Everyone on the market makes claims to being the "most efficient" or the "fastest" solution. But what really makes an EHR solution fast? Is it the processing? Is it the design? Is the customer service key? Yes, Yes and yes. A complete software solution will offer the tools and structure to improve a practice's efficiency from top to bottom. To show you what we mean and demonstrate how FoxFire EHR is truly efficient, we've picked out some key features and highlighted them below. Don't believe us? Schedule a full demo and let us show you live. Simple but Complete Exam Documentation FoxFire EHR offers complete exam documentation but on an intuitive, user-friendly interface. It's easy to navigate… Read More

Make Patient Billing Simple

Choosing how to manage your billing is integral to running a successful business. You not only need to determine who is doing your billing, but what tools you will need to best manage the process. Even the most experienced billers are limited in their abilities by their billing software or lack thereof. Plus, for a majority of practices, the billing responsibility falls onto the office staff that may have little to no experience in billing. At FoxFire Systems Group, we aim to equip staff, both experienced and not, with the most efficient, intuitive tools to effectively manage billing operations. How do we do that you ask? We offer our own clearinghouse, streamlined payment processing and one of the most advanced claim management systems on the market. Streamlined Patient Account Management Managing your practice’s billing operations isn’t just limited to filing claims and dealing with insurance. There are patient responsible balances, insurance balances and managing your accounts receivable. Having the right tools to streamline your billing workflow can make a time-consuming process much easier to manage. How does FoxFire software differ? FoxFire practice management software aims to take what you do on a daily basis and make it simpler, quicker and… Read More

Common Claim Denials

Common Claim Denial Problems & How To Use Modifiers Let’s face it. Billing is complicated. Doctors, we know you went to school to learn about the eyes. Nowhere did it say you had to sign up to manage billing. Office staff, you might have a better idea how to manage billing but there’s always room for improvement. Billing staff, well you’re the lucky ones. Whether doctor or staff, we all know billing is an integral part of running a successful practice. One way or another you need to learn the best practices for billing procedures so you can not only get paid more but get paid faster. To help you and/or your billing department brush up on their billing knowledge, we’ve decided to put together a few quick tips. We’re focusing on the most common denial problems and offering a “how-to” on modifiers that ensure you get paid for the full extent of the exam. Common Denial Problems 1. Matching Patient Name & Number One of the most common denial problems is also one of the simplest. Claims often get denied because the patient’s name and number do not match. Ensure the most basic of information is correct before you… Read More

FoxFire EHR Develops First KHIN Interface

FOR IMMEDIATE RELEASE November 13, 2015 For More Information: Dara Weitala, FoxFire Systems Group Phone: (605) 977-1250 Email:   FOXFIRE SYSTEMS GROUP IS FIRST OPHTHALMIC EHR PROVIDER TO DEVELOP INTERFACE WITH KANSAS HEALTH INFORMATION NETWORK Friday, November 13, 2015, Sioux Falls, SD –   FoxFire Systems Group is paving the way for ophthalmic-specific EHR providers, developing the first interface for the Kansas Health Information Network (KHIN). FoxFire Systems Group will be the first EHR provider in optometry and ophthalmology to offer the interface, closing the gap of the last remaining specialties yet to offer health information exchange (HIE) in Kansas. Launching by the end of the year, FoxFire will offer Kansas providers the ability to submit patient information and be eligible to receive incentive money for participation. Software developers at FoxFire Systems Group are currently developing an interface to connect FoxFire EHR software with the Kansas Health Information Network. Utilizing the interface, patient data and health record information will be available for health information exchange across the state of Kansas. FoxFire aims to begin testing the interface in mid-December with an estimated launch in early 2016. While FoxFire’s software currently allows for patient health information exchange between referring providers, this… Read More

Meaningful Use Updated Rules

Meaningful Use Rule Changes - What You Need to Know! As most of you are aware, we’ve long been waiting for an announcement on upcoming changes to Meaningful Use. CMS has recently released the final rule specifying the criteria that eligible providers must meet. To help you understand the impact of these changes, we’re breaking it down for you. We’ve highlighted some of the key changes, broken down CMS’s outline and gathered additional resources to ensure you are up to speed! We know there is a lot to cover when it comes to Meaningful Use. If you’re interested in the full ruling and comments, click here. Otherwise, keep reading for the FoxFire shortened version. If you are just here for the quick 101, here’s what you NEED to know: Key Changes to Meaningful Use One of the most prominent changes to Meaningful Use will be the exclusion of Stage 1, being replaced instead by Modified Stage 2. Moving forward, Meaningful Use will encompass Modified Stage 2, Stage 2 and Stage 3 which will begin in 2018. The final rule’s provisions encompass 2015 through 2017 (Modified Stage 2) as well as Stage 3 in 2018 and beyond. In 2015 only, the EHR reporting… Read More

Clients Successfully Paid with ICD-10

FoxFire Clients Successfully Paid with ICD-10 We're happy to announce paid claims from major payers! We cannot contain our excitement! FoxFire is very pleased to announce that our clients are successfully being paid with ICD-10. Claims submitted after the October 1, 2015 deadline using the new ICD-10 codes are successfully being paid by the major payers such as Medicare, Blue Cross Blue Shield, Aetna and more. We're one of the first to see successful payments and we want to share that success with you! Utilize ICD-10 successfully and easily with FoxFire software. With our built-in ICD-10 coding and our amazing support team, we can quickly and easily get you up to speed and get you paid. If your EHR provider is struggling with ICD-10 or you want to see just how easy it can be, contact a FoxFire representative today. We're ready and eager to share our success. Read More

Are You Protected?

Security Risk Analysis Guide Securing Your Electronic Protected Health Information As the popularity of electronic health records grows, so does the need for sound security measures to protect patient information. One way to evaluate your practice’s risk is through a security risk analysis. For those of you familiar with Meaningful Use, you have probably heard of this before. For those of you less familiar, a security risk analysis ensures the privacy and security of patients’ protected health information. Regardless if you choose to attest or not, you should be utilizing tools, such as this, to assess your risk and make necessary changes to safeguard patient information. As part of Meaningful Use, practices must conduct or review a security risk analysis in order to meet the standards of the Health Insurance Portability and Accountability Act of 1996 (HIPAA) Security Rule. Stage 1 of Meaningful Use requires eligible professionals to conduct the analysis, implement necessary updates and correct any identified security deficiencies. For stage 2, these professionals need to meet the same requirements as stage 1 but must also address the encryption/security of data at rest. While it may be one of the more simple measures to meet, there are still several clinics… Read More

Improving Patient Engagement

Tips to Help  Patients Get Involved & Meet Meaningful Use FoxFire Systems Group understands that Meaningful Use requirements are currently under review. Click here to read the full outline of proposed changes. Although certain measure and requirements may change, FoxFire wants to offer some valuable patient engagement tips that may also assist you in hitting secure messaging measures. Confused by Meaningful Use in general? Don't worry, FoxFire Systems Group would like to help! We've been working with Meaningful Use since it was first introduced over five years ago. We have been ONC-ACB Certified Complete for Meaningful Use stage two for quite awhile now and our clients have all successfully attested, whether it be stage one or stage two. We are even taking the next step to prepare for upcoming requirements our clients will face for stage 3. With that being said, we are confident that we know what we are doing. Our staff members have the knowledge and experience working with Meaningful Use to help practices at all levels. To give just a bit of background info, Meaningful Use was originally established to promote the use of electronic health records as a method to improve the quality, safety and efficiency… Read More

Patient Medical Questionnaire for Meaningful Use

Ensure you are collecting the necessary information to meet Meaningful Use! For a lot of doctors, Meaningful Use is complicated. There are a lot of measures to meet and they often weigh out the pros and cons of attempting to attest. Unfortunately, by choosing to ignore Meaningful Use, you not only lost out on incentives but now you are facing potential penalties that can financially impact your practice. Taking simple steps to educate yourself or finding a knowledgeable EHR provider can make Meaningful Use simpler than ever.  To help you with some simple aspects of Meaningful Use, we're addressing some of the most basic measures, capturing patient medical history. To meet Meaningful Use, doctors must document certain patient medical information for a percentage of their patients. This information includes demographics and basic medical history. While it may seem simple, there are often gaps of missing information that result in missing certain measures. We want to help make it simple by providing an example of a medical history questionnaire. With a simple form you can help ensure you're collecting the necessary patient information so that you can easily meet these Meaningful Use measures. Breaking It Down A lot of practices utilize a patient medical history questionnaire as a… Read More

ICD-10 Cheat Sheet

Converting Common ICD-9 Codes to New ICD-10 Options Did you know there are nearly 70,000 diagnosis codes in the new ICD-10 coding set being released in October? That's nearly five times the number of codes health care professionals are currently using. The sooner you become familiar with common eye care codes the easier the transition will be. If you're familiar with the coding changes, you know ICD-10 aims to increase specificity of diagnoses in order to improve patient care management. While new coding will indeed improve our ability to track patient health, it means both doctor and staff are tasked with the responsibility to learn and train within the new coding guidelines. Although you may not utilize a majority of the codes in eye care, there are still significant changes and additions that you need to become familiar with. Practice Makes Perfect As many professionals have suggested, the easiest way to train with the new coding is to research your most commonly used ICD-9 codes and learn the associated ICD-10 codes. Well, we've done some of the work for you. We pulled the most common ICD-9 codes from our database and translated them into ICD-10 in a quick, easy-to-use reference guide. Get FoxFire's Free ICD-10 Cheat Sheet… Read More

What, Why, When of ICD-10

Breaking Down ICD-10 PLUS Two Guides to Help You Prepare By now you should have heard a thing or two about the ICD-10 coding changes being implemented this fall. For those who may not have heard, here’s a quick breakdown. Let’s start with the what. The tenth revision of the International Classification of Diseases (ICD-10) is a complete revision to current ICD-9 coding. The ICD-10-CM and PCS are complete revisions that adjust for more information per code, better support for patient care management, quality measurement and analytics and improved ability to understand risk and severity. (CMS, 2014). Although the overall format of the coding is similar, ICD-10-CM will shift from 3-5 digits to 3-7 digits. Unlike ICD-9, ICD-10 expands details for many conditions. For a quick look at the coding changes, we've put together an ICD-10 Code Structure Breakdown. Download ICD-10 Coding 101: Coding Structure With the basics covered, let’s move into the why. Just when you get the hang of things, we have to up and change it. Frustrating right? Although it may take some time to adjust, using ICD-10-CM coding will now provide a better reflection of current medical practice by capturing more specific data from clinical documentation. This… Read More