Contact Us: (800) 333-4176

FoxFire Systems Group is home to one of the leading EHR and practice management solutions in the eye care industry. We are a rapidly growing company serving clients across the United States. Our team is made up of talented individuals working to offer our clients the most innovative solutions and the best user experience.

Are you in the market for a challenging yet rewarding career? Then we want to hear from you.

Current Job Openings

Product Specialist

Location: Sioux Falls, SD
Employment Type: Full-Time

DESCRIPTION

The Product Specialist will work with the Customer Service department to educate and support current and new clients on the entirety of the FoxFire software suite. He/She will be required to develop a thorough working knowledge of the software in order to: train clients to utilize the software, manage technical needs relating to the software and support clients’ usage on a day-to-day basis.

REQUIREMENTS

Duties and Responsibilities:

  • Implementation of Electronic Health Record and Practice Management system
  • Provide software training using a variety of delivery methods including in-person and web-based
  • Provide on-going training sessions and webinars as needed
  • Provide end-user software support via phone and email
  • Maintain detailed documentation for all client support issues
  • Troubleshoot software and IT issues reported by customers and provide solutions
  • Effectively manage case load of client support needs
  • Provide clients with direction in projecting IT needs and building infrastructure accordingly
  • Maintain the highest level of customer service through all aspects of customer interaction
  • All other duties and/or responsibilities as assigned

Knowledge, Skills & Abilities:

  • Proficient in Microsoft Office suite
  • Knowledge of Windows Desktop ver 7, 8 and 10
  • Knowledge of basic networking and IPSEC VPN
  • Proficient written and verbal communication, namely the ability to communicate technical information in non-technical verbiage
  • Demonstrated ability to train is required
  • Must demonstrate excellent customer service
  • Ability to develop and maintain effective working relationships with clients
  • Demonstrated ability to work under pressure and in a fast-paced environment
  • Ability to work effectively with fellow customer service staff in a team-oriented environment
  • Highly motivated and capable of working with little supervision
  • Ability to efficiently manage change in a skillful manner
  • Demonstrated problem solving skills
  • Detail oriented individual
  • Ability and willingness to learn
  • Willingness to travel off-site to healthcare organizations and/or training sessions
  • A positive attitude is expected

Education & Experience:

  • Bachelor’s Degree, other post-secondary education or equivalent relevant experience
  • 1 year experience in customer service and/or IT support or other related field
  • Must pass a background check

Please send resume and cover letter to Korry Petterson at korryp@foxfiresg.com

Contact Information

FoxFire Systems Group
Korry Petterson
3605 West Teem Drive
Sioux Falls, SD 57107