Contact Us: (800) 333-4176

The FoxFire Difference

One of the best resources FoxFire offers is our expert customer service team.  We know customer service is one of the biggest complaints in the industry, so we strive to be an industry leader in the way we handle our clients. We also know customer service is one of the most integral aspects of providing a quality software system. At FoxFire, we emphasize world-class customer service and go the extra mile for our clients.

In-House Expert Technicians
Our support team and staff members are dedicated and focused on providing the support clients need to successfully utilize the software within their practice. Extensive knowledge of the software, experience within the industry and a growing understanding of current trends provides our staff with the tools and resources they need to be your EHR experts.

24-hr Technical Support
True 24-hour support is a staple of our business! Your practice shouldn’t have to settle for an after hours voicemail line or a ‘FAQ’ support message board. At FoxFire, we ensure that there is an expert product specialist on call 24-hours a day, 7 days a week to help you.

Live, In-Person Training at Your Location
There’s no denying it: electronic health records are complicated. That’s why we offer live, in-person training on-site, at your location. Your staff should be able to learn at their own pace and ask questions as you move throughout the process. Live training allows our trainers to cater to your staff, effectively allowing them to learn our system more intimately from day one.  Learn more about our training options.

Remote Support

FoxFire Systems Group provides access to remote support to allow our support technicians to effectively and efficiently manage any problems or issues your clinic may be experiencing. By accessing remote support, you are allowing our product specialists remote access to your desktop to explore the issue and navigate any necessary changes or adjustments.

Click Here for Remote Support

FoxFire Payer List

Current clients utilizing FoxFire EDI will need to identify the insurance payer ID for all new patients with insurance and input this information. For those people with insurance cards not clearly indicating the payer ID, access the complete FoxFire payer list here to find the applicable payer ID. Click below for the complete list of FoxFire Systems Group Payer Information.

Click Here for Payer List

Have you got a question? Our FoxFire Support team is here to help.

Our customer service can be reached by phone, email, or fax.

Phone: 800-333-4176

Email: support@foxfiresg.com

Fax: 605-977-1250